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Help / Re: New Bluespray controller not working
« on: June 25, 2016, 12:15:56 pm »
Its a very fair comment.. how many weeks/months should I wait before You think its a fair comment?  I was a very satisfied customer until they released a bad firmware release and now dont want to address any issues it has caused.. should I wait a year?  whats your advice Canada_Guy?  I think you probably work for the company since I have been at this for over a month and still no real resolution (as my lawn burns up) and I have to reprogram my unit nearly every day to get it to work... that is a great customer experience!

Help / Re: Upgrade to 2.0.2, unit no longer responding at all
« on: June 25, 2016, 07:11:48 am »

I have been dealing with them for a long time.. how long do you wait as your HUGE lawn burns up after investing a lot of money into it (and a system) that you have purchased and trust will work correctly.  And, when you do reach out when a problem occurs, the best you get is communication via email... and to boot, every correspondence I had , the info sent was wrong!  I was sent a wrong firmware upgrade to attempt to fix... they had to resend another... I was given wrong info on what my problem was, back and forth with emails... and after all these weeks (and an obvious problem in their software.. no fix... it cant be that hard.  and, if they fried a customers unit.. why not send another, immediately .. that is just good business ( and I dont even know Ryan.mercer, but he should get another unit immediately if this company cant fix his (if they insist on dealing in email for support)

Help / Re: New Bluespray controller not working
« on: June 24, 2016, 05:22:36 pm »
Chlempink.. take my advice and get your money back... a year ago this worked great.... now does not work at all and no one can fix anything...

Help / Re: Upgrade to 2.0.2, unit no longer responding at all
« on: June 24, 2016, 05:20:31 pm »
@ Ryan.

my update locked my unit up as well... I was sent a new firmware update 2.0.3  (It does not work well either) I too am floored that they cant send new unit to replace something broken... I also agree that my entire lawn will burn up as well (1.5 acres of pristine grass!) I am basically done with this company and will look to buy another unit and contact an attorney about getting my money back... and the only way they deal with you is through email.... sorry I chose this product!  unless something changes very soon, I will strongly hit the internet and post what terrible product this is, and to stay away.. buyer beware........... again... dealing with a unit not working... I cant water anything

Bug Reports / Re: mobile bugs
« on: June 24, 2016, 05:08:18 pm »
many many bugs/defects in this release.. how do I revert back to the old one from last year? (worked like a charm)  using my iPhone to control this is almost useless ... also, if you cancel a run (Because maybe you want to cut the grass in that zone...) it wipes out the setting all together.. and I cannot turn on any zone at all to water (say, like after I get done cuting the lawn and want to water it ... fix, or let me revert back to last years version so things work again

Help / Re: Upgrade to 2.0.2, unit no longer responding at all
« on: May 28, 2016, 12:09:57 pm »
Hey.. I have the same issue... now my lawn is burning up because this last update seems to have burned up my unit.. can't connect or anything to it... has anyone gotten a reply from Bluespray so I don't loose my 1 acre lawn (that will be big lawsuit!)  right now it is turning a nice shade of brown and unable to do anything about it... NOT HAPPY

Anyone have any quick fixes before I go and buy another brand controller so I can save my lawn?

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